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Update your information and send photo of ID

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We have a strong focus on fighting financial crime. You also feel this as a customer. Like all other financial companies in the EU, we have a duty to follow the so-called "Know your customer rules", which means that we must be able to document who our customers are. Therefore, we ask you to answer some questions and upload a photo of your ID, e.g. passport / driving license and health insurance card. You can do this easily and securely through this website.

When you click on ‘Send’ below, your information will be sent to Danske Bank. Thus, Danske Bank is the data processor and we do not use your information for other purposes.

We ask you to send copies of both your passport AND health insurance card. If you do not have a passport, you can send a copy of your driving license instead.

Please make sure that the photo of the passport, driving license or other valid ID is sharp and clear - see also the instruction "How to take a photo of ID" below. If you do not have a passport or driving license, you will find a list of valid ID under “Q&A: Uploading ID".

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These are persons who have or have had an important public function in a governmental or intergovernmental agency or business. This also applies if you are a close relative to or close business partner of a politically exposed person.
These are persons who have or have had an important public function in a governmental or intergovernmental agency or business. This also applies if you are a close relative to or close business partner of a politically exposed person.
These are persons who have or have had an important public function in a governmental or intergovernmental agency or business. This also applies if you are a close relative to or close business partner of a politically exposed person.

Attach documents:

Below you can upload your files. You can upload up to 10 files at a time, and each file can be up to 4 MB in size. The vast majority of ordinary digital photos can be used, but if you are in doubt, you can send files in Word / docx / doc, Excel / xslx / xls, Pdf, Text / txt, Jpeg / jpg, Png or Gif.

delete The file is too large, please upload a file of the correct size.

How to take a photo of your ID

When you take a photo of your ID, all information must be in the picture. See examples below:
Illustration af pas
  1. Place the passport on a flat surface.
  2. Make sure that there is enough light in the room and avoid reflection.
  3. Make sure that all information is shown in the picture.
  4. Please just take one single photo of your photo, name, etc.

Contact us

Phone number

+45 70 20 12 50

Opening hours

Monday-Thursday: 08.00 - 16.30
Friday: 09.00 - 16.00
  • Call us

    Phone number

    +45 70 20 12 50

    Opening hours

    Monday-Thursday: 08.00 - 16.30
    Friday: 09.00 - 16.00
  • Write to us

    Questions and suggestions

    You are always welcome to write us a message with good ideas, complaints or general questions.
    Write to us

Q&A: Uploading ID

  • These instructions are for you if you are aged 18 or older and live in Denmark. If you live abroad, please go to ‘What types of proof of identity do you need to upload copies of? For customers living abroad’.

    Please note that all proof of identity must be valid, i.e. not expired.

    What type of ID do you have to upload?
    You will typically have to upload two types of category 1 proof of identity, one type of category 1 proof of identity and one type of category 2 proof of identity, or three types of category 2 proof of identity.

    For a list of what you can use as category 1 and category 2 proof of identity, please see below.

    Category 1 proof of identity

    • Passport, diplomatic passport, alien’s passport and official (service) passport
    • Driver’s licence issued by an EU, EEA or EFTA country plus the Faroe Islands and Greenland (If you use the app, "Kørekort", we ask you to send a copy of the following two pages: "Kørekort" and "Kortinfo")
    • Moped licence
    • Type C, D or F residence card (front and back in colour)
    • National identity card issued by an EU/EFTA country
    • ID card with photo (issued by a Danish citizen service centre (Borgerservice)) valid from September 2017 or later

    Category 2 proof of identity

    • Health insurance card issued on or after 1 August 2014 (Please note that the app, "Sundhedskortet", is not applicable in this case)
    • Name certificate
    • Certificate of personal data
    • Most recent annual tax assessment from the Danish tax authorities
    • Most recent preliminary income assessment from the Danish tax authorities
    • Residence permit - type C, D or F letter, issued by a Danish authority together with documentation of your civil registration (CPR) number

  • These instructions are for you if you are aged 18 or older and live in Denmark. If you live abroad, please go to ‘What types of proof of identity do you need to upload copies of? For customers living abroad’.

    Please note that all proof of identity must be valid, i.e. not expired.

    What type of ID do you have to upload?
    You will typically have to upload two types of category 1 proof of identity, one type of category 1 proof of identity and one type of category 2 proof of identity, or three types of category 2 proof of identity.

    For a list of what you can use as category 1 and category 2 proof of identity, please see below.

    Category 1 proof of identity

    • Passport, diplomatic passport, alien’s passport and official (service) passport
    • Driver’s licence issued by an EU, EEA or EFTA country plus the Faroe Islands and Greenland (If you use the app, "Kørekort", we ask you to send a copy of the following two pages: "Kørekort" and "Kortinfo")
    • Moped licence
    • Type C, D or F residence card (front and back in colour)
    • National identity card issued by an EU/EFTA country
    • ID card with photo (issued by a Danish citizen service centre (Borgerservice)) valid from September 2017 or later

    Category 2 proof of identity

    • Health insurance card issued on or after 1 August 2014 (Please note that the app, "Sundhedskortet", is not applicable in this case)
    • Name certificate
    • Certificate of personal data
    • Most recent annual tax assessment from the Danish tax authorities
    • Most recent preliminary income assessment from the Danish tax authorities
    • Residence permit - type C, D or F letter, issued by a Danish authority together with documentation of your civil registration (CPR) number

    Documentation of your address

    As documentation of your address, you must upload a copy of one of the following documents:

    • Danish health insurance card
    • Signed rental contract (must be from the country in which you have your residential address)
    • National ID card with address

    The following documents may not date back more than six months and  must be issued by the country in which you have your residential address:

    • A document from a local public authority (tax authorities, police and the like)
    • A utility bill connected to your dwelling (must state your name and address): gas, water, heating, electricity, broadband, cable TV or insurance policy
    • A letter confirming acceptance into an educational institution
    • Statement of account from a bank 
    • Take a picture of your ID, e.g. with your phone or scanner. Selfies do not count as photo ID.
    • Make sure that all information is in the picture and is clearly visible.
    • Save the file to a device (such as a computer or tablet) where you can access this website.
    • Fill in the fields with your information.
    • Press upload and follow the instructions.
    • You can upload up to 10 files at a time.
    • Press send when you have uploaded all the files.

    Choose from the file formats Jpeg / jpg, Png or Gif. You can also select Word / docx / doc, Excel / xslx / xls, Pdf, Text / txt. Each file can be up to 4 MB in size.

  • If you do neither have a valid passport nor driving license, please send copies of 3 of these types of IDs instead:

    • Health insurance card issued on or after 1 August 2014 (Please note that the app, "Sundhedskortet", is not applicable in this case)
    • Name certificate
    • Birth certificate
    • Latest annual tax return or self-assessment
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